Refund policy

Lock and Load Transport Australia complies with the Australian Consumer Law.

Faulty or Defective Items

If a product you have purchased is faulty, damaged, or not of acceptable quality, you may be entitled to a remedy under Australian Consumer Law.

Faulty items may be returned to:

Lock and Load Returns
56 Holloway Drive
Bayswater VIC 3153

• Customers are responsible for return shipping costs unless otherwise required under Australian Consumer Law.
• Proof of purchase is required for all returns.
• Please include a clear explanation of the fault when returning your item.

Once received, the returned item will be inspected. If the item is confirmed to be faulty:

• The item will be repaired or replaced where possible at no additional cost, or
• If a repair or replacement is not available, a refund will be issued to the original payment method.

Refunds or replacements will be processed within a reasonable timeframe following assessment.

Items Not Considered Faulty

Items will not be considered faulty if damage or failure results from:

• Incorrect installation or use
• Normal wear and tear
• Modification or alteration
• External damage or misuse

Change of Mind Returns

Lock and Load Transport does not guarantee refunds for change of mind purchases. Any refund or exchange offered for a change of mind is provided at our discretion and subject to assessment.

Where approved, change of mind returns are generally eligible for exchange only, provided that:

• The item is unused
• The item is in original packaging
• Proof of purchase is supplied

Return shipping costs for change of mind exchanges are the responsibility of the customer.

Refunds

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Additional Information

• Shipping costs are non-refundable unless required under Australian Consumer Law.
• This policy does not limit or exclude any rights you may have under Australian Consumer Law.